How to View Account Email Logs in VeriClock

Learn how to view and manage email activity sent from your VeriClock account using the email logs. This guide explains email log types, delivery statuses, date filtering, and how to troubleshoot pending, blocked, or unsubscribed emails to ensure important notifications, alerts, and password resets are successfully delivered.

Any email sent from your account can be viewed in your account email logs.

To view email logs, click on the tabs Help-->Email Logs.

 Email log types:

• All - all emails viewable in email logs including password reset emails.
• Billing - billing invoices automatically emailed to the billing contact set in your Account tab
• Broadcast - email broadcasts sent out from your account. see How to Send Email Broadcast Messages
• Clock In/Out - clock in/out alerts sent out. see Alerts - Clock In/Out
• Duration - duration alert emails sent out. see Alerts - Duration
• Forgot Password - password resets requested from the login page, or sent from the employee profile. Password resets can only be sent to the email address listed in an employee profile. see Password Reset from the App, Password Reset from a Web Browser, & Send an Employee Password Reset for Admin/Managers  
• Job Costing - job costing alerts sent out. see Alerts - Job Cost
• No Show - no show alerts sent out. see Alerts - No Show
• PTO - PTO request emails sent out. see Paid Time Off Tracking
• Scheduled Reports - scheduled reports sent out. see Scheduling Reports 
• Scheduling Alerts - scheduled shift notifications. see Schedule Notifications
• Security Alerts - security alerts sent out.
• Time Guard Alerts - time guard alerts sent out. see Alerts - Time Guard
• Timesheet Signature/TPA - timesheet signature notifications emails & third party timesheet approval emails. see Timesheet Signature Requests & Third Party Approvals
• User Invitations - Welcome to VeriClock emails sent to employees from their employee profile. see Adding Employees

1. Select a Type or leave set on All to see all types.
2. Select a Date Range to search.
3. Click the blue Search button.

The email log will include the following fields:

• Date - the date and time when the email was sent out
• Subject - the subject line on the email
• To - this field notes the user and email address the email was sent to
• Email Type -the type helps to track what email or notification was sent out
• Status - this field gives the status on whether the email was delivered, pending, not sent, or blocked. 

Pending status - this can be due to several possible reasons:

1. the email may be taking a bit longer to be delivered
2. the email address could not be found to receive the email
3. Most commonly, there is a typo in the email address listed in the employee profile.

To troubleshoot a pending or not sent email status, check the email in the employee profile to confirm the email is correct and resend the email.

Not Sent Status or Blocked - If an email address is showing as blocked, then all outgoing emails from your VeriClock account will not be sent to the blocked email address until the block is resolved.

You can unblock the email address by clicking on the block error and unblocking that email address. Removing a block will not resend previously unsent emails, but future emails will go out unless another block is set.  Talk to the employee showing the block to see if they have marked emails from your account as spam, or if their email provider is automatically setting your account emails to block.

An email also wont be sent if the user has unsubscribed from emails from their Settings>Personal tab in their VeriClock account.

For more information on troubleshooting errors, see our Troubleshooting Guides & Audit Logs